Driving Enterprise RPA with a Maturity Model

RPAで陥りがちな部分最適を脱し、エンタープライズオートメーションを成功させるには、正しいアプローチを理解する必要があります。このホワイトペーパーにある成熟度モデルに照らし合わせて、自動化の取り組みを見直してみませんか。

ビジネス革新のための自動化戦略、「成熟度モデルを使用したエンタープライズオートメーション」

Which of these is a result of automation?

a. Improved business productivity

b. Increased operational efficiency

c. Reduced time spent on manual work

d. Happier, more engaged employees

e. All of the above

d. Employee onboarding

c. Customer support

b. End-of-month reconciliation

a. Lead routing

Question 2 of 5

Which of these processes should not be completely automated?

Question 1 of 5

d. Copying data from standard reports into a spreadsheet

c. Mimicking human activities on UIs that change constantly

b. Migrating data from forms with missing data fields

a. Extracting information from handwritten documents or screenshots

Which of these can be performed successfully with RPA (Robotic Process Automation)?

Question 3 of 5

c. I must be a coding expert

b. Just a little bit

a. None

How much coding knowledge do you need to integrate apps and automate processes?

Question 4 of 5

c. I'm not sure

b. No

a. Yes

Is it possible to have RPA, iPaaS, API, and chatbots work together seamlessly?

Question 5 of 5

Automating administrative tasks can improve productivity and efficiency across your business. Spending less time on manual and repetitive work also means happier and more engaged employees!

e. All of the above

The correct answer is

Next question

Customer interactions can be automated to some extent, but it is best to complement it with human support staff, especially for more complex support issues.

c. Customer support

The correct answer is

Next question

RPA can automate most tasks, but might fail when your tasks are constantly changing, non-standardized, can’t be easily defined.

d. Copying data from standard reports into a spreadsheet

The correct answer is

Next question

Low/no-code platforms like Workato can be easily picked up even if you don’t have any specialized coding knowledge!

a. None

The correct answer is

Next question

In 2020, Gartner popularized the idea of ‘hyperautomation’, which is the idea that by combining complementary technologies like RPA, iPaaS, and API, organizations can strategically augment business processes. Did you know? Workato’s Enterprise Automation Platform is a powerful, modern, digital-native iPaaS that supports a comprehensive set of integration use cases. On top of that, Workato also offers a modern API and recipe-based approach to RPA, API management, as well as a Workbot platform that works with Slack, Microsoft Teams, and Facebook Workplace.

a. Yes

The correct answer is

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さらに、以下についても詳しくご説明しています。

Customer Experience: Purchases and returns, customer interaction (to some extent)

Employee Experience: Onboarding and offboarding, tools provisioning, employee benefits

Front Office: Lead routing and filtering, customer segmentation, sales & marketing-centric operations

Back Office: Procurement, financial planning & analysis, end-of-month reconciliation, invoice processing

Operational Efficiency: Supply chain activities, order approvals, IT service management

A maturity model framework functions like a GPS for enterprises looking to successfully deploy automation across business functions. It's methodical approach helps to drive strategic adoption of Enterprise Automation and enables quick benchmarking of your automation strategy.

The Maturity Model Framework

The Incubation, Acceleration, Innovation framework to successfully manage the adoption of enterprise automation

Incubation Focused on Early Wins • Tasks, Apps, Business function-led Business unit level impact • Driven by a small team • ROI showcases

Acceleration Focused on Methodical wins • Process, Decision-led in addition to others Enterprise wide impact • Driven by a focused & dedicated team Pilots followed by scaled deployments • Best Practices-driven Business case justification-driven

Institutionalization Focused on Scaled Wins • Cognitive Automations in addition to others Ecosystem level impact • Driven by governance structures Coverage driven scale • CoE, Governance-driven Mandated by management

これまで自動化はどのように進化してきたか

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Workato’s Enterprise Automation Platform is a powerful, modern, digital-native iPaaS that supports a comprehensive set of integration use cases. On top of that, Workato also offers a modern API and recipe-based approach to RPA, API management, as well as a Workbot platform that works with Slack, Microsoft Teams, and Facebook Workplace.

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Did you know?

近年、自動化への注目度は高まっている状況ですが、COVID-19の影響を受けて、さらにその傾向が強まっています。

自動化といえばRPA、という流れで普及されましたが、部分最適にとどまってしまい組織全体の最適化やビジネス変革とまでは程遠い結果となっている企業も少なくありません。

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Read more about the different automation perspectives

本ホワイトペーパーでは、それぞれの自動化手法の違いを理解し、本来のエンタープライズオートメーションを実現するための方法を、成熟度モデルを使用して詳しくご説明します。

Read more about the different automation perspectives

エンタープライズオートメーションの導入方法とステップバイステップガイド

成熟度モデルに対する自動化戦略のマッピングとベンチマーク方法

成熟度モデルのフレームワークは、ビジネス成長にインパクトを与えるために自動化の展開を成功させようとしている企業にとって、GPSのようなガイドラインの役割を果たします。このフレームワークは、エンタープライズオートメーションの戦略的な導入を促進し、自動化戦略の迅速なベンチマークを可能にする方法論的アプローチとなります。

成熟度モデルはどのように役立つのでしょうか？

Knowing this, which automation strategy should you embrace within your business? And how does a maturity model help?

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