What are IT execs automating in 2021?
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This report reveals the workflows that IT leaders and their teams have automated, and how they’ve done so, across marketing/sales, HR, finance, and support. The report also covers IT leaders’ automation priorities during 2021 and beyond.
Quote to cash
Data cleansing and enrichment
PTO requests and approvals
Issue-to-resolution tracking
About the findings:
This report was powered by Pulse Q&A, a “knowledge crowdsourcing community” focused on IT. Pulse polled 100 respondents who work at the director-level or higher and are predominantly located in North America. In addition, the companies they work at range in size, from small (1k-5k employees) to medium (5k-10k), to large (10k+) organizations.
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